Free Delivery: Enjoy free delivery directly from our Sydney warehouse. There are no hidden fees—just fast, reliable shipping!

Processing & Dispatch Time: All orders are processed within 1-2 business days and shipped via Startrack with SMS notifications sent with tracking information once your order is on its way.

Delivery Options: If you may not be present when your order arrives, you can select the "Authority to Leave" option during checkout. If you do not select authority to leave, the delivery driver will require a signature. If no one is present at the time of delivery the items will be taken back to a Startrack depot and a card will be left with details on how to collect and/or rearrange a time for delivery.

Delivery Areas: We deliver Australia-wide, although remote areas may be subject to delayed shipping times and we recommend reaching out to our customer support team.

Return Process: Returns and exchanges are available within 30 days of purchase. Before returning any items, please contact our customer service team to receive a return authorization.

• If you have opted for our Design Assurance, you will receive a FREE full refund or exchange with no charges for restocking or freight.
• If you have not utilized our Design Assurance, a 10% restocking fee and return freight costs will be applied to the refunded amount.

Condition for Returns: To be eligible for a return, products must be unused and uninstalled. Used or installed items cannot be returned for a refund or store credit.

Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery. Kindly include photos of the damage and refrain from installing or using the damaged items.

Faulty Products: If your product is faulty after installation, contact our customer service team. We’ll work with you to resolve the issue, whether through repair, replacement, or a refund.